Store Policies

Return and Exchange Policy:

-There are no refunds (Store credit will be issued)
-All returns will be refunded via store credit in the form of an E-Gift Card code
-All sale items are final sale and do not qualify for return or exchange.
- Bodysuits and swimwear are non-returnable
-Eligible items will only be accepted for size exchange.
-Exchange items must be unworn and unwashed  , and in original condition (including all paperwork) with tags attached.
 - Customer is responsible for any shipping fees attached to the return/exchange process
-Please allow 5-7 business days for us to process your return once it is received.
Please check merchandise immediately All damages/ size exchanges must be claimed within 2 days of delivery and store credit will be issued.
All shipped items are subject to a 10% restocking fee. Under these circumstances:
Buyer changes mind, refuse of delivery, item returned in a different condition than what was originally shipped out by seller
If there are any issues or questions please contact me as soon as possible, I'm here to help.

 Email : Luxebabekollection@gmail.com

Shipping Policy :

Please allow 1-2 business days for processing of your order

All orders are shipped within 1-3 business days (Monday- Friday)
 
All orders are sent out via USPS
. Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery error via carrier, or incorrect shipping information

 

Pick Up Policy :

Pickup Hours 

Monday - 1:00pm - 6:00pm

Tuesday 1:00pm - 6:00pm

Friday 1:00pm - 6:00pm
Saturday 1:00pm - 6:00pm
- When your order is ready for pick up you will receive a pickup message.
Please contact us at 757-774-5126 to schedule your pick up. Please include your order number and the day/time you would like to pick up. 
- If you wish to change your order delivery method from pick up to shipping please contact us
We are located in Norfolk, Virginia 23502, you will be sent the pickup location once you reach out to schedule your pickup.

 Contact Information :

Email : Luxebabekollection@gmail.com

Text : 7577745126

Instagram : @luxebabekollection.com

Thank you for shopping Luxe Babe Kollection!

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